Last updated: [Insert Date]
We aim to provide a high‑quality, professional service. If you are dissatisfied, this procedure explains how to raise a complaint.
1. How to Make a Complaint
You may submit a complaint by:
Email: [Insert]
Phone: [Insert]
In writing: [Insert Address]
Please include:
Your name
Contact details
Appointment date
Details of the issue
2. What Happens Next
We will:
Acknowledge your complaint within 3 working days
Investigate the matter thoroughly
Provide a written response within 10–14 working days
If the issue is complex, we will keep you updated on progress.
3. If You Are Not Satisfied
If you remain unhappy after our final response, you may escalate the matter to:
Legal Ombudsman Website: www.legalombudsman.org.uk (legalombudsman.org.uk in Bing) Phone: 0300 555 0333
Time limits may apply.
4. Continuous Improvement
All complaints are reviewed to improve our service and client experience.